Customer Service
For general questions regarding your membership click here for our online FAQ system.

Change of address
You may send us your new information via email. Make sure to include your membership number and a current email address. You may also contact our customer service department by clicking here to see the FAQ regarding changing your address.

Download member handbook
Click here to download the most recent version of the member handbook.

Upgrade your membership
To upgrade your existing membership to Plus, Plus/RV, Premier, or Premier/RV and receive extended AAA benefits, call our Membership Sales Department at 1-866-566-8635.

Upgrades must be purchased for all members on your membership.  Plus and Plus/RV roadside assistance benefits effective five (5) days after payment is received.  Premier and Premier/RV roadside assistance benefits effective ten (10) days after payment is received.

Add additional members to your membership
To add your spouse or child to your membership, call 1-866-566-8635.

Renew your membership
You may renew online by clicking here or by phone by calling 1-866-566-8635.

Purchase a gift membership
Gift memberships may be purchased by calling our Membership Sales Department at 1-866-566-8635. We’ll send a AAA gift membership kit to the recipient along with membership card(s). You will be billed separately for the gift at regular membership rates, and you may renew the gift each year. Gift memberships may only be purchased for Carolinas residents.

Request a replacement card
Please email with your membership number and name, and we will order a duplicate card for you.

Contact Us
You may contact us via e-mail by clicking here or by calling any of the phone numbers below: